Customer Success Manager VA

You'll take operational ownership of customer support infrastructure — including high-volume inbox management, tiered membership prioritization, AI-enabled workflows, and support team coordination.

Key Responsibilities

• Own Intercom as the primary support platform, manage AI agents
• Structure ticket prioritization across membership tiers
• Manage workflows for 1,000+ daily ticket environments
• Handle complex issues without requiring leadership intervention
• Manage and coordinate support VAs, establish KPIs
• Provide weekly reporting on volume, trends, and friction points

Requirements

• 5+ years in customer support leadership or support operations
• Experience managing high-volume inbox or helpdesk environments
• Strong familiarity with Intercom or similar platforms
• Comfortable managing AI-assisted workflows for triage and resolution